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Effective date: 07 October 2025

These Terms and Conditions govern access to and purchases from the website and online store operated by Rohinara Candles. By accessing the site or placing an order, the customer agrees to these Terms and to all policies referenced here.

Company details

Rohinara Candles
B-17/10, Krishna Nagar, Delhi-51, India
Email: support@rohinara.in

Definitions

Site means the Rohinara Candles website and online store.
Customer means any person who accesses the Site, creates an account, or places an order.
Products means any goods listed for sale on the Site.

Eligibility and account

The Site is intended for individuals who are at least 18 years old and legally capable of forming a binding contract.
Customers are responsible for maintaining the confidentiality of account credentials and for activities that occur under the account.

Use of the site

The Site may be used only for lawful purposes and in accordance with these Terms.
Any attempt to disrupt, damage, or interfere with the Site’s operation is prohibited.

Product information

Efforts are made to display product colors, sizes, weights, and descriptions accurately; minor variations may occur due to screen settings and handcrafted characteristics.
Packaging may differ from images shown where functionally equivalent.

Pricing and availability

Prices, taxes, and availability are subject to change without prior notice.
An order is subject to acceptance, stock confirmation, and successful payment authorization.

Order process and acceptance

After an order is placed, an acknowledgement email is sent; this does not constitute acceptance.
Order acceptance occurs when the order is dispatched and a shipping confirmation is issued.

Payments

Accepted payment methods are those shown at checkout.
Payments are processed securely by integrated payment gateways; the store does not store full card details.

Shipping and delivery

Delivery timelines shown at FAQs Page are estimates; delays may occur due to courier schedules, public holidays, or events beyond reasonable control.
Risk of loss passes to the customer upon delivery to the address provided.

Free shipping offer

Free shipping is offered for orders with a cart value of or above ₹499 across India, subject to courier coverage and standard delivery options.
The offer may exclude remote or out‑of‑delivery‑area locations where surcharges apply; in such cases the store will notify the customer before dispatch.

Taxes and duties

Prices shown at checkout include applicable taxes as required by law.
Any additional local levies or entry charges assessed by authorities or carriers are the responsibility of the recipient, if applicable.

Returns and refunds

A return request window of days from delivery applies for unused items in original condition and packaging; consumables or items marked final sale are not returnable.
Return shipping instructions will be provided after a valid request; refunds are issued to the original payment method after inspection, excluding any non‑recoverable shipping or payment fees.
Damaged or incorrect items must be reported within hours of delivery with photos so support can assist with a replacement or refund.

Cancellations and changes

Orders can be cancelled or modified until dispatch; once shipped, standard returns apply.
The store may cancel an order due to stock, payment, pricing, or compliance issues and will issue a refund if payment was captured.

Promotions, coupons, and credits

Coupons cannot be combined unless explicitly allowed and cannot be exchanged for cash.
If an order using a promotion is returned in part, the promotional value may be recalculated on the retained items.

Reviews and user content

By submitting reviews or content, the customer grants a non‑exclusive, royalty‑free license to use, reproduce, and display such content for marketing and operational purposes.
Content that is unlawful, defamatory, or infringes third‑party rights is not permitted.

Intellectual property

All trademarks, logos, product photos, text, and other content on the Site are the property of Rohinara Candles or licensors and may not be used without written consent.
Limited, revocable permission is granted to access and use the Site for personal, non‑commercial purposes.

Third‑party services and links

The Site may link to third‑party sites or use third‑party services such as payment processors and couriers.
The store is not responsible for third‑party content, policies, or practices.

Prohibited activities

Prohibited activities include fraudulent orders, resale without authorization, scraping or reverse engineering, introduction of harmful code, and infringement of intellectual property.
The store may suspend or terminate access for violations.

Disclaimer of warranties

Services and products are provided on an as‑is and as‑available basis to the fullest extent permitted by law.
No warranty is made that the Site will be uninterrupted, timely, secure, or error‑free.

Limitation of liability

To the maximum extent permitted by law, Rohinara Candles shall not be liable for indirect, incidental, special, or consequential damages arising out of the use of the Site or products.
Aggregate liability for claims relating to a specific order shall not exceed the total amount paid for that order.

Indemnity

The customer agrees to indemnify and hold harmless Rohinara Candles from claims, losses, and expenses arising from misuse of the Site, breach of these Terms, or violation of applicable laws.

Force majeure

The store is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, acts of government, strikes, network failures, or courier disruptions.

Governing law and jurisdiction

These Terms are governed by the laws of India.
Courts located in Delhi shall have exclusive jurisdiction over disputes, subject to the dispute resolution clause below.

Dispute resolution

Parties shall first attempt to resolve disputes amicably through support channels.
If unresolved within days, disputes may be referred to mediation or arbitration as mutually agreed, without limiting the right to seek interim relief from a court.

Changes to these terms

The store may update these Terms at any time; the latest version will be posted on this page with a new effective date.
Continued use of the Site after changes signifies acceptance of the updated Terms.

Contact

Questions about these Terms, orders, returns, or privacy requests can be sent to support@rohinara.in.
Postal correspondence can be addressed to Rohinara Candles, B-17/10, Krishna Nagar, Delhi-51, India.